Paypal Usability design completely fails. There is absolutely no justification whatsoever for preventing a user who needs more information from accessing it beyond the simple basic site pages. The only reason this kind of thing happens is either a. developers who know nothing at all about Usability Engineering try to stick their noses where they don't belong because they think design is just about plopping links on a screen, or b. there are actually Usability Engineers on the team, but either they are completely incompetent or the dillweed project managers ignore them.
... View more