I just realized that my account was limited, from a month ago. Apparently an email was sent but looked exactly like all the payment receipt letters I receive every month and didn't see it until today. Who reads receitps?? In fact, I just logged into my account a day ago and there were no messages, warnings or holds! However, because they limited my account, a payment was not put through to Skype, and I lost my subscription. To get it back I have to pay 3.3 times more for the same service! So I lost it. It was my emergency back up phone while travelling in North America where a cell signal was not available! Significant problem PayPal! Very disrepectful! This gaff will end up costing me a lot of money! The reason for the "hold": They want very personal information that I simply would not give out to anyone. For instance, photo ID. I've never been asked for this, and most people are not. This seems random. The problem is that it is illegal to photocopy a passport in Canada. It is also illegal to photocopy a health card, and these are my photo IDs! Also they want a copy of a bill from another company, which is actually none of their business! This is invasive, and does nothing to prove that I am the credit card holder of the card on file. I pay bills through PP, and they can check that anytime. PP is not offering an other alternative method for verification, which is unfair and seriously unprofessional. If they want to verify my address, they should mail me a code. I will not send photo ID over the Internet! There is no legal or logical reason for this. Terrorism? seriously? grow up! About $10 a month goes through my account, don't be absurd! That is the most ridiculous thing I have heard in years. So without reason, and with what seems a great deal of prejudice, I will have to part ways with this exceedingly unprofessional company! I would highly recommend to anyone considering starting a PayPal account that you seriously reconsider! This is highly unprofessional. My bank does not even ask for this information, especially photo ID, which in many cases is illegal to ask for if it requires copying. Seriously shameful way to treat a very long-time customer. In fact, I am so disgusted by this, I would never do business with a company asking for this anyway! Not when they do not provide alternative methods which are legal. They owe me a credit, but unless they become reaonable and offer a more reasonable verification, I will NEVER do busines with them again!
... View more
