Hi Siobahn, Thank you for claryifing your policy regarding exchange rates and refunds. I purchased an item on Feb 13 in the amount of $107.54 USD ($1 CAD for $.70 USD). $153.43 was billed to my credit card. To make a long story short, there was a delay with my purchase with the vendor and we both agreed to fund the money. On Jun 21, I was refunded $134.25 CAD ($1 USD for $1.25 CAD). How did I lose approx. $20 or 13% of my original amount with a simple refund!? I reviewed 8legged response to your thread with buy rates and sell rates. When I called Paypal customer service, they attributed the discrepency to the exchange rate but in between Feb and now, there is an $0.08 difference (approx. $1 CAD to $0.78 USD as of yesterday). When I pointed out to them that on Jun 01 I received a refund in full for $118.50 CAD ($89.89USD) for a product that I attempted to purchase originally on Apr/18 for $118.50 CAD ($89.89 USD), the specialist agreed with me but was still trying to use the exchange rate as the reason. I had my concerns escalated and I am awaiting for a response. I wouldn't have gotten this far without your informative post. Once again, thanks a bunch!
... View more
