I've had a similar experience. My account was listed as being potentially limited. I uploaded the required documents, verified my bank and credit card details and waited. Nothing. Then received an email about one of the documents, so uploaded again. Now ok, but account still not functioning properly. Tried several times to phone, but wait time was too long. When I finally got through, however, the person I spoke to could not have been more helpful. I'd used an annual cc statement as one of my ID documents, as I don't receive monthly ones in the post. This had been queried, but once I explained that, yes, it had come within the last six months (it was for calendar year 2015) then the agent checked this was ok and my account was returned to normal status. Paypal needs to sort out the email responses it sends to customers, urgently, and employ more staff on the phones, but the personal interaction was excellent in this instance.
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