Two days ago, I called Paypal three times to resolve an issue. I was not seeing my updated credit card information online. My statement is normal. Customer service help #1, (whom I could barely understand because of the accent) rerouted me to "direct help" to solve my problem. Yeah, right! It took me right back to the menu options. This was AFTER she said it would take a few days for the information to show up online because it was just a glitch. She also tried to say my email information was wrong. Customer service help #2, (another foreign accent, but slightly easier to understand) wasted no time "connecting me directly to someone to help". NOT again. Straight back to the menu I was sent. Grrrr. This was after I repeatedly asked if she could please do anything about the sound because I could barely hear her. Then I got a message stating, "No response from customer". I call back again, thank you Jesus, this time I got a clear-speaking English rep, Lisa. She was awesome, very cordial, and was obvious in caring about the customer. However, when I was finally able to log on again, I see there is no way to redeem my rewards online. I wrote down specific instructions from Lisa on how to do it so I wouldn't have to call again and get yet another rep. Several days later, there is still no change online AND Lisa said my email address was perfectly fine. Hmmm, go figure. Now, I have to attempt to send a request to Paypal by email since I have no problem at least understanding the accent! Let me make it clear, I am not against anyone with an accent, but customers do not need this hassle when they are already upset about their account information and wading through endless phone prompts and misinformation being fed them by clueless reps.
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