I work online and play some games sometime. I have a lot of virtual items in my game now, and I decided to sell them one by one. Almost weekly, I sell one. I sold a few to one buyer, and the problem started. After a few hours of receiving the items, the funds getting transferred to me via PayPal, and me withdrawing the amount, the buyer started an "Unauthorized Claim" case against me. By the way, the buyer transacted with me twice that day, so I had two cases. I responded to the cases. Provided screenshots of our chat conversations over Skype. The Skype account that the user was using to message me was connected to the PayPal email that he used to pay me. After 10 long days of waiting, I lost the cases. The money were refunded to the buyer. I tried to contact the buyer once again, but he is not responding. I was left with a negative balance on my account, and my items, which I worked hard to get, owned by a buyer who easily got them for free and right under my nose. Clearly, I was scammed under broad daylight. I had a case like this before, and PayPal favored me. But now, they did not. It was relatively the same, but the results are different. I am now asking, why? I am heavily depressed by this. All I did was do some small business on the side with good faith, and this is what happened. The purchase was made. I provided what were due, the items and proof, but in the end, I was the one who got punished by it. If it was truly an unauthorized transaction, why would I be the one who must provide the refund? It is not my fault. It is not PayPal's fault. It is the fault of the buyer or the owner of the account. It is his responsibility to protect his account. All I did was do business. And PayPal's job is to pass the money. Despite the case, PayPal earned from me. I gave PayPal some business. But since the buyer was irresponsible enough to get his account used by a malicious person, all he needed was just to press a button and ask for a refund? I am frustrated. My salary goes through PayPal as well. Now, it is currently on hold. I don't want it to get eaten up by the negative balance. I have bills to pay. My items are now gone. Why should I be the victim here? How can I fix this?
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