PayPal Community

Thanks but i already have sent email for him from inside paypal account i have sent numerous to the help centre and numerous email through the contact tab, and all that is done is he keeps getting generated mail telling him how he can withdraw his cash to his bank or have a check sent i have even pleaded for a reply from a human but again all that is sent is generated mail i have been sending mail for over a month with no help so there is no point doing it again, as i have said numerous times on here also there is nothing wrong with anything to do with the paypal the problem is his account was limited and he had to wait over 180 days to have access to his cash but HE NO LONGER HAS A BANK ACCOUNT so cannot withdraw his money nor can he cash a check nor can he open a new bank account due to his ill health, all he wants to do is to be allowed to spend his money online which i have stated again and again and again even on here but all that is happening is he is being given the runaround both through his paypal and on here nobody will help him and give him help and a straight answer like we will allow him to spend his money online due to the circumstances we have cleared his paypal to be able to spend his cash, what is so wrong with you doing that for him ? Like i said there is no point sending yet another mail from his paypal as he will only be sent a generated mail which gives him no help at all and now the same is happening on here, you wont give him any help and a straight answer you are just telling him to go and login to send mail and passing the buck even though i have said so many times he gets no help that way, i think it is a disgusting way to treat an elderly man it may not be a lot to you but $320 is a massive amount to him, but i may as well speak to the wall for all the help i have been able to get for him, why you wont allow him to spend HIS OWN CASH online i do not know as he CAN NOT WITHDRAW IT TO A BANK NOR CAN HE CASH A CHEK so why dont you clear it for him to spend it is his cash going to be kept by paypal as he can not do things the usual way ? ... View more

No you have got it all wrong or i have put it across wrong, the payment sent to his paypal is fine that is not the problem, the problem is due to his checking account being hacked last year his paypal was limited "due to suspicious activity in bank account linked to paypal" they limited his paypal without asking about "the activity" in his bank account so he has had to wait since last summer to be allowed access to his cash but due to what happened with his bank he closed his bank account but now paypal have made him wait all this time and said he could only withdraw his paypal balance to his bank (which he no longer has) or he can be sent a check (which he can not cash due to not having a bank account) so his only other option is to spend his cash online but when he tried to paypal blocked the payment, all he is asking is now he finally can access his cash (and let us not forget here this IS HIS OWN CASH) he wants to be able to spend his balance online to buy a gift for his grandson as he doesn't have a bank to withdraw the money to, it is like paypal are making it impossible for him to spend it i have a feeling they are doing so due to what happeded to limit his paypal in the first place, they are making him pay for something that was not his fault and it is very hard to see him so worried as he does not understand why he can not spend his own cash online, i know i am wasting my time writing yet another mail and know the reply will be yet another 'the balance can be withdrawn to a bank account or we can send out a check" which has been the reply everytime for over a month but those options are no use to him nor can he go to open a new bank account he has recently had surgery on his throat, is it really to much to ask for an elderly man to be allowed to use HIS OWN CASH online ? I hate having to tell him again and again i am sorry Grandpa they said no again. ... View more

I have a problem with accessing my money (i say i but i am writing this on behalf of my grandad) i told him about paypal and opened an account last year but shortly after his checking account was hacked into and i am not certain if they accessed his paypal also but not long after it was limited he has just over $300 in his account which he has had to wait over six months to be able to access but the problem now is due to what happened with his checking account he closed it and no longer has a checking or savings account so is unable to withdraw his cash now is he able to cash a check with having no account i have repeatedly sent email for him to paypal asking for it to be possible for him to use his balance online (he would like to buy his grandson a gift) also asking for a proper reply from a person but for over a month now all he gets are generated email with instructions on how to withdraw to a checking account plus the fact he has had surgery for throat cancer so is unable to call, he can not understand why he isn't able to use his own money how he wants to he isn't exactly a youngster but with his health how it is at the moment i am more worried about how he is getting angry as he can not understand and keeps saying what is wrong with these people this is my god **bleep** dollars they have he even wanted me to call the cops ! How do i help him to retrieve his cash ? obviously he is in no fit state to go to open a new checking account plus he has stated he will never use one again he doesn't understand either how someone can hack into his checking account " it is a god **bleep** bank how can these people take over your account ?" and as i have said paypal are not helping at all by continuing to send generated mail, i am starting to think it would be easier to give him the $320 myself and wave goodbye to his cash in paypal, thank you in advance for any answers to this problem. ... View more