PayPal Community

Hi Siobhan,   Thanks for your reply. Just a follow up to clarify something:   The customer service agent I spoke to expressly said it was a firmware update, not an app update. I'm familiar with app updates, my phone does them all the time. This one required connecting to the reader, no actions in the app and took about half an hour to complete. That's a mammoth update, so I think it was indeed firmware.   As I mentioned before, I wasn't told that this update was available at the time it was released. I think it would be good service to email all v1 owners and invite them to check their firmware is up to date as they too may not know that the update was released, however long ago it was.   Kind regards,   Amy ... View more

After endless battery and transaction problems with the v1 card reader I called customer service today and discovered that there is a software update pending for the reader. I'm doing the factory reset and update now but I'm baffled as to why PayPal did not send out an email notification that a software update was available! The agent expressly told me they DON'T routinely send out such notifications. I'm surprised, especially when there's so many customers having issues who might find an update useful!   Perhaps it's because the v1 readers are only under warranty for 1 year and after that they refuse to do a replacement? 🙂 I found out mine is past its warranty deadline (again, thanks for no email on that PayPal) so it's basically now a paperweight unless I can get it to work again.   Questions for PayPal: 1. Why don't you tell customers when there's a software update released? 2. Why haven't you offered upgrades for all faulty v1 readers even if they're past their 1 year warranty? We shouldn't have to fork out £79.95 for the new one when we already paid for v1. (The customer service agent offered me a £20 discount but at £59 that's still a lot of money and I have no confidence it'll be any better than v1). ... View more