I am LIVID and exhausted dealing with UPS. I took over billing for small biz- they had it set up to pay bill electronically as it came through weekly. Sole business depends on shipping - 99% done through UPS. They bill us weekly and average bill is $400-500/wk ... Average 'audited' increase amount is $75-125/wk! 2 years of shipping and not one person knew this was happening! No one thought there was a need to check the bill. We use ONLY U-Line boxes- measurement is ON EVERY BOX! After I started disputing every claim regarding measuring (if both box sides go over 30" there is $9 added to ship cost- conveniently the only side that got the 'audit' change would be the 28" sides- they just happened to be over 30"... But NOT all, some would be 29" or 32".. We are talking the EXACT SAME SHIPPING BOXES that we order by the pallet full!) anyway- now they are on to the additional weight charges. Avg box shipped is 25lbs... It's same rate as long as we don't go over 33lbs... You guessed it!! Now our boxes are weighing over 33lbs! Some have 1lb added- some have 3lb- some have 12lbs!! If our scales were off, we wouldn't have this issue of random % added.. It would be consistent amounts... I am so fed up! (I think my rep is sick of my emails/calls too. So far he's helpful.) .... I've seen in 2011 a class action suit against them for this- think they would have learned. I wonder how many businesses don't chk their bills like we didn't until we had way too much 'stolen'..... No wonder the little ppl can't make it!! To busy fighting Corp Giants!
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