I am getting this same error code... Customer service in the my cash department are very rude. They told me i needed the serial number. Im like i dont have the card my family in Georgia bought it for me and I live in Ohio and getting a hold of them is not very easy. The lady was like well I am sorry can't do anything without the serial number.... So Annoying! Can't even give me any information about what the code even means... What the heck is wrong with these people!
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