I have a similar issue and PayPal denied my claim as well. The link to appeal the claim is not working, and there's no way I can get through on the phone. The automated system just goes around in circles. I ordered 3 jigsaw puzzles for a total of $91.80. When I received them, they were not what I ordered, and are very offensive to me. The seller's website had a very clear refund policy, so I contacted the seller. Turns out, although the items were sent from Los Angeles, the seller is in China. They offered a 10% refund, unless I returned the puzzles - to China - at my cost, which is more than $27. After going back and forth with the seller, they finally offered a 24% refund, if I returned the puzzles. Still not acceptable, so I filed the dispute with PayPal. Seller provided PayPal with the tracking number, showing the package had been delivered, so PayPal closed the case, in the seller's favor. I'm out $91 for nothing, and no way to appeal PayPal's decision. Very disappointed with PayPal.
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