Question? Are you accessing PayPal through a mobile app? If so, I was having the exact same problem. The solution is to NOT access your account through the app. You need to actually log into the site. (You can still use your phone, just make sure you go through a browser). After you've logged in, click on "My Account" in the upper, right hand corner. After you've done that, you should see what looks like a bell in the next upper right hand corner. Click on that, then you'll see the message center. Hope that helps. Good luck!
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