PayPal Community

I've just had this. I already had a verified account.   I've sent a bank statement over with my address but I'm not sending photo ID. I didn't need that information to create a PayPal Credit account and I've maintained that properly since getting it, so I don't see the reason for them to stop my PayPal account without photo ID. It's ismply not happening.   If the restriction isn't lifted, it's really no skin off my nose and my PayPal Credit balance will remain unpaid. I'll contact the financial ombusmen and inform them of the dispute and PayPal Credit will need to freeze my account and stop interest until it's resolved. I'm not one to shirk from debts, but if the company I'm indebted to wants to try and bully me for personal information I can happily use ym consumer rights to put them to right. ... View more

Hey Snowyxpp,   Thank you for your post. I am sorry to hear about this experience. If your case still shows a waiting for your response this is normally due to some missing steps to be completed. As mentioned by kernowlass, the best thing is to contact with our Customer Support so they can review this for you to ensure if any docs are missing to be received. You should have also received an email with the steps waiting to be completed.   On other hand, a limitation case is normally reviewed within 24-48 hours once the docs are received. However, if your account has no an actual limitation and just a ‘warning’, this timeframe can be a bit longer. With a warning case your account is still functional and it is not impacted due to review.   If you are still in need of assistance with your account, please note that you can also contact us via Twitter @AskPayPal and Facebook 🙂   Hope this helps,   Carlos ... View more