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since ‎Jul-09-2015
Royh1965
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PayPal SmartConnect unlinked

by Royh1965 in About Payments (Archive)
‎Jul-09-2015 12:43 AM
‎Jul-09-2015 12:43 AM
I was approved for a PayPal Smartconnect account on my PayPal account that I have had for 9 years. Once the account was linked to my wallet I went back to my dashboard and clicked on the tab for PayPal Credit. I applied for that and was approved as well but I was not able to link my PayPal Credit because your only allowed one PayPal credit product. So in order to use the PayPal credit I was told by a PayPal Customer Service Rep that I would have to create a new PayPal account and I did and I began using my PayPal Credit account. When I called in to ask if could move my PayPal Credit to the account with the Smartconnect and move the Smartconnect to the account with PayPal credit, I was told yes but that PayPal would have to unlink both accounts and then I could link them on PayPal.com. The unlink was done and I was able to link my PayPal Credit to my 9 year old account. I was not able to relink the PayPal Smartconnect online and I called PayPal and I was to I had to contact Syncronhy to have it linked. I contacted Sycronhy  and I spoke with a manager named Christopher who conferenced me with PayPal for a solution. I was told that Sycronhy had to do it and Christoper attempted to explain to PayPal that he only issued  and services PayPal SmartConnect. I ended up speaking with a supervisor from PayPal who advised me that what I wanted to do with my PayPal SmartConnect account was not possible and that when the unlink was done that my PayPal SmartConnect was closed and I would have to reapply for SmartConnect. Christopher from Sycronhy told the supervisor that my SmartConnect was not closed and that I did not need to reapply. In the end I had my PayPal Credit relinked to the orginal PayPal account I created to us it and now I have a PayPal SmartConnect account I can no longer access and cannot relink to the account it was opened with. So now how do I manage and pay my Smarconnect account if I can't see it in my wallet? ... View more
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