In a recent dispute in which Annie Cloth sent one of four items, PayPal changed my dispute to not being satisfied with the item received midway through the complaint process and demanded I provide some extensive documentation by filing a criminal complaint. I wasn't happy with the item received, but didn't want to pay return shipping. My PayPal dispute related only to the three items never received. The company even admitted not sending these items. I only wanted the refund for those items. I was unable to get PayPal to respond to me about the change in the complaint once they changed it to the item received. Is this the usual process for complaints? Reading online since this debacle, I see many complaints about receiving partial orders from Chinese clothing companies. I thought I could trust PayPal for protection. Now I am ready to close the account if this is how the process works.
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