PayPal Community

None of the proposed solutions worked for me, but I haven't tried downloading the app. I was hoping to avoid that. ... View more

You said, "Even if you were told it was OK to leave the customer hanging for his $600, do you not see the immoral behavior in of such an act?"   For a buyer to refuse delivery is a breach of contract; the seller has the right to not only NOT refund, but to sue for damages, as well. This is the law in every English-speaking country on the planet. There are only three valid, legally-recognized reasons for a buyer to refuse delivery: (1.) an incomplete shipment or (2.) a "not as decribed" shipment, or (3.) unreasonably late delivery.   For example, if George buys two truckloads of apples from Bob, an apple farmer, and Bob delivers two truckloads of apples to George, the buyer, then George must take delivery of the apples or be in breach of contract. He CAN legally refuse delivery, however, if Bob only sends ONE truckload of apples, or if the apples are not the apples that George ordered as stipulated in the sale (wrong size, wrong type, etc.), or the apples were to be delivered in June and they weren't delivered until August.   If George has no valid reason to refuse delivery, then Bob can take George to court and sue not only for loss of income, but any additional damages that he may incur. ... View more

He misunderstands PP policies. He had 180 days to open a dispute, but he's already done that. Now he is bound by the time limits of the claim. If I were you, I would call PayPal about this case to get the PP policy particulars. https://www.paypal.com/us/webapps/mpp/security/resolve-disputes @mrjimbov wrote: I sold a watercraft (jetski) engine for $300 plus $80 shipping on Craigslist and the buyer paid by Paypal. 2 weeks after he got the engine the buyer opened a dispute with Paypal because he said he had to spend $100 to have the carburetor rebuilt and wanted me to re-emburse him the $100. I offered to refund the $380 if he send the engine back. He replied that he wanted the $380 + the $100 he spent to rebuild the carb + the $80 to ship the engine back = $560. When I refused, he escalated it to a claim. In the claim options I was able to agree to refund the $380 if he returned the engine. He has contacted me by phone (text message) and said he has 180 days to return the engine so he will use it this summer and return it at the end of the summer.   ... View more