Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum will no longer be available starting June 30, 2025. Please note that the forum is now closed for new posts and responses, but previous posts will remain accessible for review until June, 30 2025. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Apr-06-2015
funk013
funk013
New Community Member
1
Post
0
Kudos
0
Solutions
Your 3rd PayPal Anniversary
Your PayPal Anniversary
Your 5th PayPal Anniversary
Active
View all
Latest Contributions by funk013
  • Topics funk013 has Participated In
  • Latest Contributions by funk013

Question about Paypal Seller Protection

by funk013 in About Protections (Archive)
‎Apr-06-2015 06:56 AM
‎Apr-06-2015 06:56 AM
Greetings,   I recently sold a cabinet on Craigslist alowing a Paypal payment, and then the people came to my home to pick it up. While at the house, the buyer looked over the cabinet, I showed him how the cabinet worked and mentioned that the door sticks, as it has the entire time I owned the cabinet. Additionally, he mentioned a crack in the corner, which I told him I wasn't aware (it was on the top corner, where I hadn't seen it because of the height of the cabinet). Other than that, he didn't mention any issues, packed up the cabinet and took it home. I will admit, I advertised the cabinet being from Havertys, but I guess it was purchased at American Signature Home. In all honesty, I did not know that the cabinet was from ASH as it was given to me as a gift, and I was told it was from Havertys. I was in no way being dishonest or trying to trick any potential buyer. Regardless, it is a solid product and was sold at a significant reduced price regardless of the store it was purchased from.   The buyer is now coming back and saying there are scratches, a broken door, and also mentioning the crack as an issue. They want money back on the cabinet and a threatening to file a disbute if I do not do so in 48 hours.   I do not feel I was knowingly dishonest or sold a faulty product--it's a curio cabinet. Do I have any rights? I feel these people are trying to take advantage of the situation to receive money.   Any advice or information you can provide is appreciated. I had advertised the cabinet twice on Craigslist, one stating ALL SALES FINAL and one I did not list that. I'm not sure which post they responded to when seeking purchase.   Thanks!     ... View more
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!