Your best bet is to contact customer services who can transfer the funds for her hopefully. Click on the words "Contact" at the bottom of your paypal account summary > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect). When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent". OR have you considered contacting Customer Service via Facebook or Twitter? It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
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