The buyer received the item and although the dimensions were clearly listed in the auction, she very rudely claimed it was "too big for her." I knew I should just tell her to return it because the negative feedback she'd most likely leave would hurt me more. I have a 4.9 Stars & 100% Positive rating. Initally the buyer posted a UPS tracking number for the return, but the next day she voided it. Unfortunately, by that time Paypal had the funds of $87 held. I was able to get her to respond & she decided to keep the item. This is a buyer with a feedback of 1, literally one. There's clearly a language barrier as she doesn't understand that I need her to go into ebay & cancell the return process. Until she does, the funds will be held and she has the item. Does anyone know what the time limit is that the buyer has to prove a return before my funds are finally released again? Am I wrong in that she can stop the return process? I'm both a seller and a buyer and I never return anything. I usually just re sell it. Can I cancel the return? I initially reported the buyer to ebay because she voided the return shipment & took a while after that to reply to my emails via ebay messaging. I almost never have returns so I don't know much about this & haven't been able to find any concrete answers. I will probably try to call paypal tomorrow. Any help anyone can give is very much appreciated. Thanks!
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