My PayPal Smart Connect account is current and has been for months. I received phone calls at my home number supposedly from Synchrony Bank stating my account is past due and to call immediately. When I call, I get a recording that says enter my account number. If I don’t have my account number, please enter my social security number. No where can I find my account number and I’m not going to put enter my social security number when there is a high probability of fraud. I called customer service at PayPal a few weeks ago. After fighting my way through the voicemail system, I finally got a live person. After hearing my story, she said that it was probably fraudulent and I was smart to not enter my social security number. She then said she would connect me to PayPal Smart Connect. After an extended hold period, I was diverted to the same voicemail that I got when I returned the apparent fraudulent calls at home. So I hung up. Now I get a message from Identity Guard that my credit has been dinged. My account is, and always has been in good standing. I don’t know what to do. For a start, how do get my account number?
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