PayPal Community

I just talked with Convergent Outsourcing.  While they have a physical address and a mailing address the email address is obviously bogus. ***@sohu.com.  it would be interesting if you guys/gals can ask and see if your collection agencies have something similar.  I asked them for a copy of all information they had on the debt and they said they would ask PAYPAL to mail that to me.  This tells me that PAYPAY is involved in this scam (knowingly or unknowingly).  I'll be interested to see what they have.  This looks IDENTICAL to the debt being collected by ACI, same amount same story about someone claiming they bought and paid for something that was not delivered (and I guess PAYPAL gave them a refund).  Totally stupid of PAYPAY to do this.  Anyway.  That's the latest. ... View more

Interesting.  I guess I'll email mine in to see if they will follow up.  I've already removed my bank account from pay pal and may still close my account.  Still not happy with their response.  I wonder if they are facilitating the scam in some way. ... View more

My guess is this is a scam.  PayPal doesn't seem to be interested in getting to the bottom of it.  I've had 2 different collection letters from different agencies and paypal has not shown any interest in getting to the bottom of why someone is trying to collect a debt IN THEIR NAME.   I will be cancelling my paypal account if they don't do something to track this down and get it stopped.  I will also be telling everyine I know what has happened and that having an account appears to open you up to fraud and collection efforts that have nothing to do with you. ... View more

I have had the same thing happen to me in the last couple of weeks (feb 2015).  One collection letter (and calls to me that were UNIDENTIFIED as collection calls) from ACI out of Texas and now today a letter from Convergent Outsourcing, Inc. claiming I owe PayPay amounts in the $300 range without ANY BACKUP as to what these amounts are for.   I called paypal twice and was transferred to their credit card department to confirm that there was not a credit account in my name.  They confirmed there was not, but could nothing more.  They don't even care to get a copy of these possibly fradulent collection letters using THEIR NAME.   I can tell you, that if paypal fraud department doesn't get on this immediately, I'm going to cancel my paypal account and NEVER use them again and tell every person I know what has happened, how having a paypal account opens you up for fraud etc.   This is stupid customer service and paypal should be ashamed there is not a better response than I don't know and I don't care. ... View more