PayPal Community

Hi pumpkin6,   Welcome to the Community Forum.    Some countries do not have the option to send or receive personal payments. I'd recommend reaching out to our Customer Support to research this a bit further. They can also help you to upgrade to a business account if necessary. You can reach Customer Support by clicking Contact and then Call Us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.   I hope this helps! -Shawna ... View more

Hi 1790stuart,   Thank you for visiting the Community Forum.   I'd recommend reaching out to our PayPal Credit to help allocate your payments to promotional offers.    I hope this helps! -Shawna ... View more

Hi Stacichiatovich,   Welcome to the Community Forum!   I'd recommend reaching out to our Customer Support to research this a bit further. You can reach Customer Support by clicking Contact and then Call Us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook private message.   I hope this help! -Shawna ... View more

Hi LiWei42,   Welcome to the Community Forum.   If you haven't received the funds after 14 days, we can trace the withdrawal for you. I'd recommend reaching out to our Customer Support to research this a bit further. You can reach Customer Support by clicking 'Contact' and then 'Call Us' at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.   I hope this helps! -Shawna ... View more

Hi Qamar4,   Welcome to the Community Forum.    I'm sorry to hear that your document was rejected. Typically, our team will send an email explaining why the document was not accepted. Please review the last email sent to you and resubmit the requested documents.    If you're still need further assistance after that, I'd recommend reaching out to our Customer Support to research this a bit further. You can reach Customer Support by clicking 'Contact' and then 'Call Us' at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.   I hope this helps! -Shawna ... View more

Hi JRamos2,   Welcome to the Community Forum.    If only one payment is reflected on the PayPal account, it sounds like the second charge may be a pending authorization only on the bank account. If that's the case, your partner would need to contact the bank or wait for the bank to release the pending authorization. We would not be able to take any action if the transaction does not appear on the PayPal account.   I hope this helps! -Shawna     ... View more

Hi Elazar,   Thank you for visiting the Community Forum.   If you receive payments, you can keep the money in your PayPal account balance to use for future purchases. Check out the payment methods you can use with PayPal.   I hope this hels! -Shawna ... View more

Hi Teniss_Dennis1,   Welcome to the Community Forum!   We appreciate your interest in creating a business account with us. If you don't have a Social Security Number, you can add a TIN or EIN instead. However, you would need a US mobile phone number to use for verification purposes. I'm afraid you cannot use a phone number from a different country.   I hope this information is helpful. -Shawna ... View more

Hi nellykressia,   Welcome to the Community Forum!   Here is some troubleshooting information about M-Pesa withdrawals. If you still need further assistance after reviewing that page, I'd recommend reaching out to our Customer Support to research this a bit further. You can reach Customer Support by clicking 'Contact' and then 'Call Us' at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook private message.   I hope this helps! -Shawna ... View more

Hi mxlly,   Welcome to the Community Forum!   That information is masked for security reasons on statements. I would recommend contact PayPal Credit directly for those details.   I hope this helps! -Shawna ... View more