I understand that this may be paypal policy but why is not possible to direct a refund elsewhere when paypal know fine well that many customers will undoubtably experience this problem. I paid upwards of £100 for tickets that never arrived due to a payment processing mistake by either paypal/viagogo or both, had my card stolen recently and therefore updated my paypal wallet with the new card. After explaining all this in detail within the resolution centre am I supposed to just sit back and watch as money I trusted papal with has it's refund time doubled or tripled as I wait for it to bounce into my papal balance only to have to wait even longer for the withdrawal process to reach the correct debit card? I am left feeling as if my money is being played around with, a far cry from the safe and swift service which papal promises. I will contact customer services as soon as possible to ensure my money arrives within the next few days.
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