Hi Angel2014,
Welcome to the Community Forum! Sorry to hear about the issues with the payment you recently sent.
It sounds like your payment may be on hold. As a payment can be held for a number of different reasons and we can't view the details of your account from here, I would advise contacting Customer Support directly for help.
You can find our contact details by clicking on 'Contact Us' at the bottom of any page when logged in.
Thanks in advance,
Sophie
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