PayPal Community

I did. Twice. I called and they couldn't help me, and when I emailed they didn't reply. ... View more

I hope it's okay to "bump" this. Does anyone know if there's anything else I should be doing other than faxing in and uploading the documents requested?   Is there someone else I can contact about this besides the default 800 number? They were unhelpful when I called. ... View more

  You know what? On Dec 8th, you told me to "file a claim with your credit card like @sumiko stated"   Those were your words. You and @Whac-A-Mole suggsted it, as did @sharpiemarker   I took the advice of all three of you.   A month ago, you suddenly changed your tune and said I shouldn't have filed the claim. I withdrew the claim and now you're still saying well, you can't undo your mistake.   The mistake you suggested I make, might I remind you.   Okay, fine. Message received. ... View more

Did I not already say that I canceled the credit card dispute weeks ago? If not, sorry, I thought sure I said so back in my last update in December.   Once I got those items back from Guess in December, I canceled the dispute with my credit card. Then I returned the items a second time and received a return confirmation from Guess, and at that point was supposed to get a refund.   Guess has spoken with Paypal multiple times but there's never any resolution. I've tried  calling Paypal myself but couldn't get anyone after three hours on hold, and when I sent emails, whoever or whatever answers doesn't understand what I'm asking for, and always sends me something unrelated.   When I called my credit card to check to see if they got the refund (I thought maybe it showed up there but not on my Paypal dash) I told them the story, and they said they would send me copies of what Paypal had sent them, hoping it would help. That's what I received today, and that's when I realized Paypal had disputed the chargeback and with completely different reasoning than what they gave me. ... View more

So even though Guess made a mistake and is now trying to correct it, you're saying Paypal has every right to prevent this correction from going through as a punitive measure against me, simply because I wanted the refund I was due? ... View more

Just wanted to update that the "advice" to go to my credit card to do a chargeback was NOT GOOD.   I did return the items a second time per Guess's request and they sent me a confirmation that the items were received, but I didn't get a refund. Guess has been trying to refund me for 10 days now and Paypal won't accept it because I filed the credit card dispute and they're angry about it, so they're deliberately blocking my refund.   My credit card company sent me paperwork showing that my dispute with them was contested, but not by Guess, by PAYPAL. Paypal contacted my credit card company to tell them to not allow Guess to refund me for items returned!   Paypal's reasoning to my credit card is "No valid credit voucher was provided showing that the seller agrees the buyer is due reimbursement" and "No proof of cancellation was provided."   I've been on the phone about three hours to try to get this resolved and Paypal is clearly and deliberately refusing to do so. My credit card company and Guess are difficult to deal with because you have to explain all this every time you call in and they never really understand. ... View more

I'm aware Paypal doesn't like chargebacks -- I absolutely did not want to do a chargeback. Everyone was suggesting it earlier in this thread like it was no big deal, but I've had Paypal since 1999 and sold a lot on eBay, so I've heard the horror stories. Have never done a chargeback myself but really did not want to have to.   I'm aware that I could end up with my 17-year Paypal account, which I use almost daily, closed down with no recourse from Paypal.   But I'm not sure what else I could have done at this point. I really didn't want to just eat the cost of the jewelry. This was a no-win situation. ... View more

I wanted to update again because this is such a strange situation that I thought it might be helpful to someone else if it happens to them.   Guess? sent my returned jewelry back to me! I have NEVER had this happen before from any company -- I can't understand why this return has been such a pain. It's just costume jewelry, nothing expensive, and I returned it after getting their approval and using their return system.   Anyhow, I have just bought return postage again through Paypal, but the return address is still showing as "unconfirmed" in the Paypal transaction page, just like it did last time. My suspicion is that Paypal doesn't even look the tracking up, they just see Guess? returns address as "unconfirmed" and decide the package wasn't sent to the right place.   Before the jewelry arrived here, I'd opened a chargeback with my credit card company, and now I'm getting emails from Paypal that sound distinctly like they are not happy that I opened a chargeback. Who knows what will happen.   ... View more

Rhodo, thank you for this -- I checked and the tracking does indeed only show the city.   It's frustrating because this is postage I purchased through Paypal, so you'd think they'd have the full tracking info, but you were right and it does show just the city and not the street address (or the specific door number that you need on this return, it's "Guess E-Commerce Returns Door #6").   That very well could be the problem. It never would have occurred to me if you hadn't said you'd had problems too. ... View more