PayPal Community

@smcusername@mkivtt@roymis50@LowCountryGA@johndd   so I just got off the phone with an official PayPal support member (phone number obtained from official PayPal site itself), and they said that the email I received was legitimate and that they (PayPal) are now required to comply with some sort of regulation to verify its user's identity. the women I was speaking to stated that if possible, I may be able to simply verify my identity over the phone, however, then we immediately ran into a roadblock when my SSN number (last four digits) did not match what they claim to have on their database, so therefore I would be "required" to submit a photo of my card through the verification page. however, she said that PayPal did indeed receive my first piece of identification, and that it was accepted.   I do not know what I think now, since the "need" to verify my information seems legitimate, but know I am sketched out at the fact that my SSN number was not matching up with they system, even as I had my account pulled up in real time with a different set of numbers. ... View more

@Manny171@sharpiemarker  so I just got off the phone with an official PayPal support member (phone number obtained from official PayPal site itself), and they said that the email I received was legitimate and that they (PayPal) are now required to comply with some sort of regulation to verify its user's identity. the women I was speaking to stated that if possible, I may be able to simply verify my identity over the phone, however, then we immediately ran into a roadblock when my SSN number (last four digits) did not match what they claim to have on their database, so therefore I would be "required" to submit a photo of my card through the verification page. however, she said that PayPal did indeed receive my first piece of identification, and that it was accepted.   I do not know what I think now, since the "need" to verify my information seems legitimate, but know I am sketched out at the fact that my SSN number was not matching up with they system, even as I had my account pulled up in real time with a different set of numbers. ... View more

@sharpiemarker I am currently on a call with PayPal support right now, so hopefully everything works out fine! The information they were asking does appear like a legitimate request though, at hearing from what the support women on the phone is saying, right now. ... View more

@sharpiemarker that is odd, because when I did update part of the information PayPal demanded within the email on my PayPal account, it sent me an updated email..... odd.... ... View more

@roymis50 that is incredibly concerning and makes my trust with PayPal just deteriorate even more than it already has. ... View more

@LowCountryGA I agree with you, I am extremely skeptical on how truly genuine and safe this sudden demand of information is. Whilst I understand the need to verify identity upon just creating an account, I have had and actively used my PayPal account for years after verifying my intently, so their claims of "needing" it seem baseless to me. ... View more

@smcusername did your email look something like this: <removed> ... View more

To answer the most broad question, yes, I have been sent the same bogus email and wonder what has happened to PayPal and why there are suddenly changing their tune.... ... View more

@LowCountryGA, also thank you for linking me to another use's post, it is good to see I am not the only one. ... View more