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since ‎Sep-10-2014
noix
noix Contributor
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Re: unable to log into PayPal mobile

by noix Contributor in About Products (Archive)
‎Sep-10-2014 08:24 AM
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‎Sep-10-2014 08:24 AM
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Ok PayPal Ashley (or whomever is moderating these messages since its been nearly a month)   Its now a month since the original post and that post was complaining it was a month prior.  No updates.  Nothing.  Is there any status on this issue?  I just started my journey with this problem and am very disturbed to see that PayPal is apparently still asking customers to disable two-step authentication as a solution to the problem.    Look, two-step authentication is no fun.  Its a bit of a hassle just using it to begin with.  That we've all decided the security was worth the extra inconvenience should tell you that we're pretty serious about security.  Asking people who have made that decision to go back on it and remove security is not a solution.   Its not even a viable workaround for more than a couple of days...but months??  You are seriously underestimating the problem.   When you're talking about people's livelihoods, people get pretty serious.  Its obvious that this is a serious issue to your committed customers (people who would choose the added frustration of two-step authentication) who are simply asking for status updates.  Doesn't seem like much to ask when what you're asking of us is to put our personal identification security at risk.   Status updates please.  Thank you.   R. White ... View more

Re: Mobile App and Security Key

by noix Contributor in About Products (Archive)
‎Sep-10-2014 08:05 AM
‎Sep-10-2014 08:05 AM
I had the opposite experience.  I was able to set up eBay on my iphone but not paypal.  I have the Verisign VIP app, but it isn't accepting the password for that.  Nor is it accepting my account password.   Nor is it accepting the suggested solution of putting the VIP key at the end of my password (as with eBay).  There is all this functionality that I am completely blocked from using simply because I choose to add more layers of security to my phone - layers provided and suggested by PayPal itself.  I am struggling to see any logic in this whatsoever.    Is this what happens when you become the only real player in the game?  Your customers are left with "phoned in" (forgive the pun) products and unfulfilled promises of what would have been cool...if only it worked. ... View more
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