I am an ebay Seller (USA) who has maintained an excellent track record. In the past 2 years I have sent over 715 High End Handbags and Accessories to International Buyers. I have always taken care of my Buyers when they have contacted me with any delivery issues. (Only a handful I must admit) On May 7 2014, I sent a $215.00 Michael Kors handbag to a buyer in India. The buyer paid for First Class Int, yet I paid the additional amount to ship it Priority! The package arrived in India 7 days later on May 13th 2014. Tracking shows that the package remained in Customs until May 22, 2014. It then show that the item had been sent "to domestic location " at 1:06pm. AMBALA RMS. On June 13th the Buyer opened a Case against me for not receiving the item. THE BUYER NEVER CONTACTED ME CONCERNING THIS! Within 15 minutes, the Buyer Escalated the case, and PayPal FULLY refunded the Buyer! I virtually had no time to respond! After contacting PayPal, I was told that the refund had been issued because the item was on it's way back to me! On June 23, (after never receiving) I contacted PayPal and was told that I was mis-informed, that there was no proof that the item was being sent to me. Simply ..the Buyer had never received the item, and was issued a refund I filed an appeal, and received a response within the HOUR, that my appeal was denied! I have filed a formal compliant against PayPal with the Attorney General of my state. I have filed a complaint with the India Post Service, requesting information. I have a GREAT relationship with the USPS, The item was sent and arrived in India 7 days after I mailed it. USPS fulfilled their promise! And I have (still) attempted to receive some kind of response from the Buyer. I am out the initial price I paid for the handbag......AND the refunded amount (with shipping) the Buyer paid..... I am still shaking my head at the lack of professionalism from PayPal. Who may I contact in Management? Especially since David Marcos has left for FaceBook? Thank You
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