Just found out the hard way that PayPal will not protect my purchase because it was a software download. FUTURE NETWORK SOLUTIONS a/k/a ACE NETWORKING UNLIMITED LLC sold me a counterfit copy of MS Office Professional 2013, and even after providing PayPal with three websites that contained hundreds of complaints against Future Network Solutions for not providing the correct activation code, PayPal has refused to refund my $159.99. Never purchase a softward download using PayPal. Yes, I know, I should have read the small print. So here it is: 13.3 Ineligible Items. PayPal Purchase Protection only applies to PayPal payments for certain tangible, physical goods. Payments for the following are not eligible for reimbursement under PayPal Purchase Protection: Intangible items, including Digital Goods Services Real estate, including residential property Businesses Vehicles, including motor vehicles, motorcycles, caravans, aircraft and boats Custom-made items Travel tickets, including airline flight tickets Items prohibited by the PayPal Acceptable Use Policy Items which you collect in person or arrange to be collected on your behalf, including items bought through In-Store Checkout at the retail point of sale Items that violate eBay’s Prohibited or Restricted Items Policy Industrial machinery used in manufacturing Items equivalent to cash, including prepaid or gift cards PayPal Direct Payments Virtual Terminal Payments Personal Payments
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