Hi Conor, Thank you for your reply. It's good to see these forums are still being read by PayPal reps. The 2FA experience I get on PayPal is one of the worst of all the sites where I have 2FA enabled. Unfortunately, most of them rely on the Google Authenticator method, which is the second most cumbersome 2FA method, after SMS. Just like SMS, it involves far too many steps: grab my mobile phone unlock it open the Authenticator app enter PIN to unlock the app (I use Authenticator Plus instead of Google Authenticator) find the security code in the ever growing list of accounts remember the code go back to the browser and enter the code But, unlike SMS, at least it doesn't rely on having active mobile reception. It is still subject to having sufficient battery, however. Even though it involves just as many steps as codes via SMS, and is just as cumbersome, I'd rather that PayPal supported Google Authenticator than SMS codes because at least it works. Last night I had to wait 43 minutes (!!) for a code to arrive via SMS, and by the time it did, my login session had expired and the code was no longer valid. A second attempt resulted in a 30+ minute wait for the code to arrive, with the same problem. The third attempt finally worked, with the code arriving after approx. 5 minutes. That's an hour and twenty minutes wait, just to log into the Android app to see what might be the issue with a payment an eBay seller said he hadn't received. Completely and utterly unacceptable!! You may wonder why I didn't use a PC instead of the app. Well, as a matter of fact, I did. But for unknown reasons the website insisted refused to accept codes from my VIP Yubikey, so I (foolishly) requested a code via SMS instead and when that didn't work (it's the one that took 43 minutes to arrive), I tried my Yubikey one more time, which resulted in me getting locked out of my account for over an hour. Of course, there was nothing wrong with the codes from my Yubikey, as I've successfully used it to log into my account today to respond to your message, as well as to c h e c k out that particular payment. Speaking of that payment, why does the Android app only show it as pending, and do I have to log into my account on a PC to find out that the reason it is pending is that the seller hasn't accepted the payment yet? The app is supposed to make things easier, not double the amount of work I have to do! I'm sorry if I sound bitter, but my faith in PayPal is ultra low. For example, I have not been able to use the mobile app since 2010 (!!) when I first contacted PayPal by phone (see the linked thread in my original post). Numerous promises, and 6 years later, I still cannot use the mobile app as it still doesn't work properly with PayPal's own security token (and by extension, the VIP mobile app and Yubikey). While the app now, at least, has supported for 2FA via SMS codes, they clearly do not work (for me), but even if they did, I want support for my VIP Yubikey, which I purchased solely for use with PayPal so as to not be reliant on mobile reception. Longer term the app needs support for U2F and NFC-enabled keys, such as the Yubikey NEO, so that I don't need to carry a micro USB to USB adapter cable with me. If Lastpass and Github can do it, why can't PayPal? As for the stored addresses, they can't possibly be cached. Some of these obsolete addresses I have not used since 2008/2009 and my PC has been reinstalled several times in the years since then. As I've said in my previous message, PayPal's web design is broken on so many fronts. Here's another example: the Android app suggests setting up a PIN to make future logins easier and quicker (and less secure as it sidesteps 2FA), but nowhere in my account (on a PC) can I find a way to set up or change a PIN. In fact, there isn't even a way to change one's password. All the "new, redesigned, improved" profile page gives me is the option to change my name, photo, time zone, address, email address and telephone number. Even clicking the "Classic Site" link at the bottom only gives me an overview of the transactions, albeit in the classic format. I'm pleased to hear that you will pass on my f e e d b a c k to the relevant team(s), but forgive me if I don't hold my breath for any changes. It's a shame that PayPal has such a monopoly on digital payments, for my experiences with the company are so bad that I'd use a competing service if I could, much like eBay. EDIT: to add to my complaints about the utterly broken web design, why is an entire sentence without any swear words or bad language getting replaced by "**bleep**" because of the word "c h e c k" ?! Even the word "f e e d b a c k" in the last sentence gets replaced by "**bleep**"!! This is just crazy, I can't even leave normal language f e e d b a c k!! It's taken countless edits and over 20 minutes of my time just to edit this text because of these two common words triggering some f o u l (<- another one!) language filter!! (I have to add spaces to these words to avoid them getting replaced by **bleep**). Seriously not impressed.
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