I have a paypal account for many years. It is totally verified, with a linked bank account and I have prooven my ID when they asked me some months ago. For the first time in the history of my paypal account, I initiated a withdrawal of a portion of my pp balance to my personal linked and verified bank account, at 14 May 2014 and it wrote that this would take 1-2 business days for the transfer to be completed. 10 days after (23 May) nothing has happened, the withdrawal was still pending, so I emailed customer support. and a support person (1st) replied and I quote: "As the withdraw was not processing to your bank account, I have reversed it back to your PayPal account." After 10 days of delay, they took the initiative to cancel and reverse my withdrawal against my will and they gave me no reason why they did it. He asked me to try to withdraw again. So I did a new withdrawal at that day (23 May 2014) and immediately replied to him (the 1st support person) to ask what was the reason of the first withdrawal cancelation and reversion and what will happen with the new withdrawal. I even sent a second reply asking again for the reason on why my first withdrawal got cancelled, to make sure they will respond. On 25 May a different support person (2nd) responded telling me that she was unable to know exactly the reason for the cancelation of the first withdrawal and that the new withdrawal is also put on hold for 72 hours for security reasons. And that she (1st escalation) escalated the issue to the technical department to do a full review of my account. I replied back to her writing that this is unacceptable by me and that I need to transfer to be done asap. I stated that I have not received any explanation for the reason it got canceled/reversed and asked once more to be informed about the reason. I replied with a second reply email explaining the situation and my frustration and demanding a full explanation of the problem. On the 26 May I got a reply by a yet different support person (3rd one) which gave me a generalized answer about paypal's security measures and that the withdrawal will be held for 72 hours and when those pass it will be completed. She didn't replied to my repeated questions about the reason my first withdrawal got canceled, as if I have never asked! She totaly ignored that as if she was speaking with a little kid, giving me frustratration. I feel insulted by that. I therefore replied back to her that she failed to give me an explanation about the cancelation/reversion and I demand to get one immediately. She never replied back. Instead another person (4rth support person) replied to that and said that they understand my concern about the timeframe and my frustration of the reversal. She said that it is most likely (which means that she didn't know) that my bank account name is not matching my paypal account name and that I should look into that and make sure they do. I replied back to her telling her that my bank account details have already been confirmed and verified almost a year ago when I did my verification. I also sent her all the emails from that previous correspondance about that. And told her that this has been carefuly fixed by paypal and tested to work correctly and that they have assured me that it works. On the 27 May a yet different person (5th support person) sent me an email, telling me that I have to wait 72 hours for the holding that my withdrawal was on. And that my paypal account name kai my bank account name should match correctly as she has reviewed them. She also stated that she will continue to monitor my account by the next day and confirm via email once the status has changed to completed. I replied back to her that the 72 hours have long passed as the withdrawal was started at 23 May and it was already 27 May, so 5 days have passed and that I feel very insulted by this, as I think they must be kidding me. I got very frustrated about this and decided to phone the support and talk with someone who I hoped will help me out. So I did and a new (ofcourse) different support person (the 6th) answered and I explained to her what has happened up until then and how frustrated and insulted I was. She said that she understood and that she will escalate (2nd escalation) my problem to the relevant department which they will review and find the problem and contact me directly. I asked her to talk with a supervisor, or a manager or anyone who is responsible and accountable and she said that this is not possible. I find this refusal unacceptable and very insulting for us customers, as if we don't deserve the time to speak to the masters. She said that there is nothing else that I or she can do and that is it (her exact words). Unbelievable! A yet another different person replied to that (7th person) telling me that it was "clarified" that it was 72 working hours and not 72 hours. But that is incorrect as I check all previous emails one by one and there was no mention of 72 working hours, instead there was only the phrase 72 hours. Besides that, she also told me that my bank account name and paypal account name should match if my bank account name is what I said it is as she has no access to that information. I have checked my bank account name and it matches. So anyway, I thanked her and told her I will wait 72 working hours to pass and asked her to inform me when it will be completed. On the same day I got another email from yet another different person (8th support person) which didn't provide any new information at all and just iterated the same things as if they were copied and pasted from the same text. He was saying that I have to wait for the 72 hours to be completed and then after that 1-2 business days for my money to show up on my bank account. Today I received a new email from the paypal support by a yet another different person (9th support person) informing me that he reviewed my account and that the withdrawal was pending from 23rd of May and that there was a technical delay in processing withdrawals which they are working on to resolve as soon as possible. And he also took the liberty to reverse and cancel my second withdrawal (!!!) and told once the issue is resolve they will contact me. I immediately phoned paypal support and spoke with a yet another different person (10th support person) explaining everything that has happened all these days from the 14nth of May and that even my second withdrawal despite my arguments to the contrary got cancelled and reversed also. She reviewed everything and told me that she will handle this issue hefself and that she has escalated (3rd escalation) the issue to the relevant department and that tomorrow she will call me and tell me exactly what happened regardless. So as you may understand, I am very frustrated by all these issues and very afraid that paypal will not give me my money and that they will continue to delay and cancel my withdrawals. I ask you the community, if you can help me out and tell me what my next steps should be, as I want to get my money. Can I escalate this somehow to somebody who is responsible, or can I contact a manager in paypal who can give me an accountable response? I feel very powerless and I feel insulted and frustrated.
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