Recently I have sold an item on eBay for a sum of £1080. This item was a large office printer. After the buyer had paid for the item, I found out that the printer had outstanding finance on it so therefore had to refund the buyer. I then had to deposit the money back into my PayPal account from my bank account, which took 9 days! In this time I was contacting the buyer letting them know the situation, but they opened a PayPal case with me. I contacted the buyer through the opened case to let them know the situation. After the money was cleared into my PayPal account, I sent a refund to the customer, but I did not send the refund through the open case and I sent it directly to the buyers PayPal address. The current situation is that the case is still open and the payment to the customer is held until the 25th. Also PayPal have taken an extra £1080 out of my bank account. What do I do now?! Thanks
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