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Hello,   Can someone please explain micro-payments and digital goods are the same thing. I've been confused about it because I've developed a website that uses Express Checkout API to accept payments for software downloads (all well over $5). I submitted the API calls as DIGITAL (itemcategory field) and this worked fine on the sandbox site but when I switched to live I started getting the "You are not signup to accept payment for digitally delivered goods.". So I contacted support and was told that I needed to enable the digital goods option but this option is not available on the live website.   After many calls and email to support today I spoke to a suppervisor and she explain that the only difference is that Digital Goods uses the micro-payments rates whereas regular Express Chekout uses the standard rates and that to swich to Digital Goods she needs to submit a request and it can take a few days to be approved but since my products are all over $4 it's best for me to just submit the API calls as PHYSICAL goods because otherwise I will be charged the higher rates. I told her that I read on the website that the rate depends on the price of the product and she told me that that was incorrect. But after I hung up I found: https://www.paypal.com/us/webapps/mpp/digital-goods which says   "With a pricing structure that adjusts automatically based on the size and volume of your transactions, you can rest assured that you benefit from the most cost-effective pricing. For example, if your sales are less than $3,000 per month, on a $5 transaction you would be charged the 5% + $0.05 rate ($0.30), and on a $100 transaction you would be charged the 2.9% + $0.30 rate ($3.20)."   Now which is it? Is she right?, is the website right?, or am I reading it wrong?   Also if it requires an approval process how come the Digital Goods guide has step-by-step instructions on how to signup for them on the website? (Which, BTW, works just fine find on the sandbox website but the live site looks totally different now and it doesn't have the same options). ... View more

Hello,   I've been trying to enable Express Checkout for Digital Goods on my account for over a week now and after many support calls and emails I'm not getting any closer and paypal keeps bouncing my support tickets between the merchant support and customer support teams.   When I go to http://paypal.com/digitalgoods and click Get Started I get redirected to another page with another Get Started link, when I click on that one it takes me to the Business Setup page which does not have a link for Express Checkout for Digital Goods option, only regular Express Checkout. Has anyone has this problem? I found a post on StackOverflow (http://stackoverflow.com/questions/22285115/paypal-you-are-not-signed-up-to-accept-payment-for-digitally-delivered-goods) about somebody who had the same problem recently and PayPal was able to enable it of him but I haven't been that lucky.   I even tried to setup a another account (actually I upgraded an old personal account to Business) and I'm having the same problem with it. It also keeps showing (randomly) 1 or 2 steps left on my TODO list. When it shows one it is View your Tax Statement and I cannot make it go away by viewing the non-existing statement (since it's a new acccount) and when it shows two TODO items it is Add a Mobile Phone Number and Add a Home Phone Number. At one point it even told me that my credit card was expired which is very weird since I haven't added a credit card yet!   I have tried to switch back to the Classic theme but that doesn't work either, it also redirects me to the business Setup page. Any ideas?   Thanks ... View more