I sold a shirt on ebay, the buyer never received the item and opened a case. I shipped the item to the buyer via the Global shipping program and the tracking number showed it had been delivered. Several days later, I got an email from ebay saying the package is being returned to me because the address was incorrect or it was returned as undeliverable. I know I need to refund the cost of the shirt, but since I did ship the item as required, do I have to refund the shipping costs? I paid to ship it and have no other way of getting my money back.
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