PayPal Community

You need to call. These people do not reply mails, actually they don't have customer support at all, thats why the "contact" button is so hidden on their website.   i finally received a part of my transfers, but still a lot pending. They told me to wait more days. And every of their workers will tell you something different, as this website by now didn't give any official statement about a problem which occurs to every taiwanese member, a problem coursed by their own bank. They really should start to become more safe and serious, or just tell the truth, that would make everything so much more easy. ... View more

Yes, contact them. They will tell you "Maybe somewhere next week..."   Unable to make a simple money transfer within 3 (soon 4) weeks. This is really unbelievable. ... View more

I'm not sure, but  yesterday they tell they try now to get all transfers from the past weeks through, in NTD, and they should reach within the next days. I hope so. But anything new from now must be in USD. ... View more

If you have funds in USD you will need to add a bank account in taiwan which can accept USD. Thats what they want now.   they say:   Please verify with your bank if they accept international U.S. Dollar wire transfers.  If not, you will need to add a bank account capable of accepting U.S. Dollar wires. ... View more

Today they finally told: You can NO LONGER transfer NTD to bank accounts. From now only in USD, forever. But, if your excisting bank account doesn;t accept USD you must wait till it gets returned to paypal, and nobody can tell how long this takes.   Here the important part they wrote:   "We regret to inform you that due to regulatory changes relating to the requirements for Foreign Exchange transactions, merchants in Taiwan will no longer be able to withdraw funds from their PayPal Account to their bank account in NT Dollars.  We sincerely regret any inconvenience caused.  Please contact your local bank representative and inform them of this arrangement.  They will be able to advise you on any action, if any, required on your end."   So you need to have a bank account which accepts transfers in foreign currencies. It is a shame that paypal tells this after almost one month (it started on october 28, they didnt give any notification about it; i have now 4 withdrawals pending somewhere). They are still far away from being serious. ... View more

Hi, i have the same problem, i transferred on November 1, and still nothing. After contacting the paypal customer support i first got a lot of standart replies ("Just wait, everything's ok" or "how i understand your frustration") or no reply at all (as usual, the paypal customer support is very poor), till yesterday when they told me it has something to do with new taiwanese bank regulations and they will try to fix it. A problem excisting since october 28, they finally told this on November 18. When or How they fix it of course didn't tell, Paypal never gives clear informations. Till it's fixed taiwanese users are only allowed (they actually use the word ALLOWED) to transfer USD, but no TWD (but also thats not for sure!) . How nice they allow me what i can do with my money.   I just can recommend everyone to withdrawal always every penny you receive at paypal at once! It's not a very secure place, you'll never know if you get your money out there or not. They need to ALLOW you. ... View more