PayPal Community

Thank you very much for your post, I didn't realise they could reverse withdrawals.  Just spoke to a very helpful chap who explained it might well be because the amount has varied to our usual pattern that has flagged up the transactions as requiring review, this might indeed be related to the fact that we've had an increase in sales over the weekend and are withdrawing higher amounts at the moment (not a bad problem to have on the surface).  He reversed the transactions with no problems and advised that I should keep withdrawing at a regular level as frequently as possible but in a serial manner (one at a time, as opposed to multiple simultaneous) so the system learns my patterns and is less likely to see one-offs as unusual.  Very pleased with the customer service, I'm surprised to find myself saying, being an utter cynic. ... View more

It may state that in the Ts & Cs but that doesn't stop it being bad practice ... View more

Ditto, we've been receiving withdrawals into our bank account almost instantaneously, however the last two suddenly became 72 hours.  Didn't notice when clicking the button (maybe it should be big red flashing letters when you aren't going to get your money quickly?) and now we have a cashflow problem.  Not sure if PP realise that when dealing with the sorts of small companies that need to use their services, 72 hours can be quite a long, nail-biting and potentially catastrophic period of time to be without funds.  I would suggest it would be better to concentrate on their customer rather than their customer's customer.  eBay also seem to focus on those rather than the people that are actually driving their business.  I'm all for security but there's such a thing as biting the hand that feeds.  (Small cynical footnote about what happens to the interest on all these withheld payments). ... View more