i'm writing to complain about the horrible wait times you've had lately. I tried the other day and waited like 10 minutes and just earlier this morning when I called your customer service around 10:15 AM EDT and was on hold for over 20 minutes before your rep in India finally answered. He was pleasant but I feel that long of a wait in unacceptiable, especialy since I was calling on my cellphone. You need to have more agents available on the weekends as most Americans do their shopping then. Bruce
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