It is the experience of many that Paypal is not willing to look into individual cases and act in an inconvenienced persons best interests as regards Temporary Holds. If penalty bank charges have been incurred because Payal is in this area as thick as two short bricks why not ask them to compensate you? If they refuse you could ask the banking ombudsman to look into it. Paypal gets a percentage of the seller fee, in return they offer various guarantees. So does Visa and similar and with them you can talk to a person who is empowered to do something instead of effectively saying "this is the way it is so you have to wait." That sort of thing is an insult to the client, has nothing to do with customer service quite the opposite. If Visa were to act as Paypal does there would be an enquiry, I feel so sorry for the Paypal customer service people who know they are fobbing off others but are unable to do anything else if they wish to keep their job. Paypal is a second rate service as regards temporary holds, I know of no other organisation that holds onto an undisputed refund for long after it is clear that a refund is due to their customer. I treat as I find, paypal has done enough to make me wary of using them for any large purchase as if a simple straightforward refund becomes due I will have to wait the best part of two weeks until they do me the favour of giving me back my own money.
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