Unfortunately if the item was not insured or you did not require signature confirmation, you may have to ship another item or refund the buyer's money. USPS tracking can be misleading without signature confirmation. For example we have a PO Box. Once the package gets to our Post Office and a notification is put in our PO Box, the item is considered delivered although we have not picked it up yet. That's just one scenario. Yes, you may be dealing with a not so honest person or something just went wrong. If you cannot negotiate a resolution with the buyer, she may open a Dispute which most likely will end up with PayPal refunding the money.
... View more
