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since ‎May-30-2013
sappy73
sappy73 Contributor
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  • Latest Contributions by sappy73

Re: PayPal fee refund when eBay sale refunded afte...

by kernowlass Esteemed Advisor in Refunds and cancellations
‎Jun-12-2013 07:05 AM
‎Jun-12-2013 07:05 AM
No idea why they do, they just do.   I can only give you the facts as they stand and I can't justify anything as i do not work for paypal or write their policies.   I just post on here to try and help people with the system as it is. ... View more

Re: Paypal and Ebay NO help after 45 days..cheers

by sappy73 Contributor in Refunds and cancellations
‎Jun-12-2013 03:40 AM
‎Jun-12-2013 03:40 AM
I would not have considered not refunding the buyer?! it was not their fault the concert was cancelled either. To have refused to refund them would have been totally unacceptable. The whole thing is down to Pink cancelling and as a result thus far i am about £60 out of pocket! Ebay have not yet refunded either.. Certianly wont be keen to use ebay or paypal ever again for any transaction which may not be totally concluded within the 45 day period ever again!!! ... View more

why only 45 days for PayPal resolution support!

by sappy73 Contributor in Refunds and cancellations
‎May-30-2013 08:32 PM
‎May-30-2013 08:32 PM
As a seller I am on the other side of this 45 day issue but situation is the same! I sold tickets (in good faith) for pink in concert following purchase from ticket master when tour dates came out in Oct 2012. I sold two pairs on eBay shortly after due to four friends not wishing to go after id purchased them. I sold them on eBay, was paid by two buyers and all was well. The tickets came I sent them to PayPal confirmed addresses by signed for delivery. The day of the concert came in April 2013 and pink cancelled!!! Initially She was to reschedule but then two weeks after this we were advised no concert was to take place at all and tickets would be refunded! I contacted my buyers and following advice from eBay refunded manually for the tickets. I am now seriously out of pocket due to the fees PayPal and eBay charge because the refunds had to be done manually as the 45 days have long since passed!! Tried to contact PayPal with no success whatsoever. They simply ignore my queries. EBay have at least been helpful and claim they will refund the fees they charged but it takes 30 days?!!!! Advice on this one moderator?!!!! Any help would be appreciated as I am seriously out of pocket on this through no fault of my own. Thanks ... View more
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