I had the same thing happen to me, I called paypal as they had taken 90% of a refund which was meant to go to my debit card for the negative balance, on my account I called and the first operator was useless then had him pass me to a manager who was so lovely, he put the full refund amount in my PayPal account made sure I could transfer it instantly to my bank, stayed on the phone while I did it and just said when the partial refund to my card goes through just to send it back to PayPal, he was great, I was honestly shocked how genuine and helpful he was!
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