Hi, Wish I could get some information on how I can get a refund and if im entitled to it. I saw a Thomas Sabo bracelet on ebay and contacted the seller for a buy it now price and made an offer. She accepted the offer and before I made payment I asked if it was Genuine, to this she replied Yes it is. In the ebay ad, it had a picture of a genuine bracelet and in the ad also had the RRP. I believed it to be genuine and made payment once it was confirmed by her that it was. Upon recieving it, it clearly is a fake bracelet and worth no where near what I paid. So i contacted her and she said that there was no refunds and said this in the invoice too. But this would have been on the condition that the bracelet was Genuine, right? So I escalated a claim through paypal as I didnt go through ebay and she has disputed the refund. I have the evidence of the advert and the PM that stated she said it was genuine. I also contacted Thomas Sabo and they replied to me with how to prove its Genuine and that I have recieved a cleary counterfeit. Will Paypal decide in my favour? This has totally stressed me out and I cant believe these people exist on ebay.
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