Hi, I bought a ceramic pot on ebay for 99 pence (so nothing at all), but postage costs were a whopping £8. The item arrived in an obvious second hand box, and when opened the pot was only packaged in a few bits of newspaper and a tiny bit of bubble wrap and was unsurprisingly smashed into loads of sharp shards. I contacted the seller and they said they would only refund me once they have been refunded on their insurance. They also requested pictures which I duly sent. I then asked for my postage refund and they said that they would only refund the 99p. I said I wanted a full refund as I would be left out of pocket and they said that I would have to return the broken pot. I pointed out that this would cost me the same again in postage and would they refund for the return and they said it would be my loss. They then said that they would not process my refund at all (99p!) without a return which would cost me even more. I checked their courier's terms and conditions and they only require photographic evidence and a declaration for an insurance claim. I pointed this out to the seller and stated that it was a bit dangerous to send the broken pot shards back in the post, and they took a "that's tough" attitude. I am now set to make a loss either way while the seller will likely get a full refund and may well have sent me a broken pot in the post for all I know. I have opened a dispute, but am I likely to get a full refund? This seems very unfair.
... View more