I am in a similar situation. an ebay buyer filed a claim saying an item was cut, but admitted to opening the package with a large knife and cutting it himself. I offered him a partial refund, or full refund upon return. He isntantly escilcated the claim saying i refuse to refund him, which wasnt the case. He has since been sending me threating emails, claiming hes going to keep the item, send me back the wrong item, ect. I have provided all this info to paypal, and they still sided with him. He told me hes going to send me back the wrong item so he can keep the money and the item. No one seems to care. So aggravated and now im out the $200 item, and $200.
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