PayPal Community

If you feel thet Paypal has done wrong judgement on your case if you think they did not look to it with care and attention...if you feel betrayed from it STOP USING IT.'   Paypal makes a lot of money from us,the deduct a certain repcentage out of every sale we make and live from us,what they offer in return?   They offer the so called buyer's protection,it really is a merchant's protection in disguise,when a merchant either deceives you or lies to you then paypal asks you to ship the product back to him in order to get a refund,it makes you pay postage back when it is not your fault. If paypal respected its customers....us buyers then they should make the merchant who deceived and lied to us pay for the expences of posting back the goods.   Also when Paypal makes a decision you have no say at all,they decide and do what they like anyway they like it. The argument you may have is not heard ever.   The only solution to this is to stopusing it and stop complaining about it.   Hopefuly a new system will come and replace it,sooner or later.   ... View more

I had a dispute with a merchant who sold me a mobile phone withoout sending the proper plug so I can use it in Europe though they had pomise to do so. I emailed Paypal all emails between me and the merchant but strangely Paypal closed the dispute in merchant's favor,the merchant's marketing manager blackmailed me that if I dont close my dispute with them I will not have the adaptor sent to me,Paypal lost my only chance to get the adaptor by closing the case in such a hurry.   This way Patpal is showing the merchant that he is right to treat buyers this way and they will back him in future cases against him. After this I don't think I will ever use paypal to buy anything again.   ... View more

I had a dispute with a merchant for an item not as described and Paypal advised me to return the product in order to get a refund from the seller,I followed all the instructions they gave me,the refund was credited to my card,but guess what.   PAYPAL does not cove the postage expences though it was clear that it was not my fault. Also PAYPAL confused me with the email they sent to me plese read below both versions on the same email,first I am covered for postage,second I have to pay the postage myself,I asked them many times,no straight reply. WHICH ONE IS CORRECT? Why is paypal not covering the postage expences since it is not my mistake that the porduct is not as described but it is the seller's mistake? Guess what,I will think twice before using paypal for my next purchase through the internet. Please ship the items listed as "Granted" below back to the seller. The items should be in their original condition and you are responsible for shipping and handling costs. After carefully reviewing your case, we've determined that you'll be eligible for a refund (including handling and shipping) once you've returned the merchandise to the seller ... View more