I thought I'd share with you my conversation with PayPal today. I happened to be calling them on an unrelated matter when I asked about their fee structure. My daughter had read somewhere that they have discounts based on volume, but I couldn't easily find it in the PayPal website. The young man referred me to a far-back page in the website which suggested that in the last two years we've paid almost $20,000 more in fees than was required. However, because we had never asked about fees before, we were not eligible for the reduced rate and no reimbursements would be made. He said it was our responsibility, to 'find' this information on our own! He did volunteer that since we had a "Dedicated Account Manager", it might have been her responsibility to inform us, and therefore that might give us grounds for a claim. When I later spoke to my "dedicated" account manager, she said ... I’m sorry this is the first you are hearing of the possibility of different pricing for your account. ...When reviewing an account, I would not know that you are dissatisfied with your pricing unless you raise that concern to me. ...As a dedicated account manager, my ability to help you starts and ends with your willingness to communicate with me and communicate regarding your business. I will be happy to discuss this situation with you at your convenience. Doesn't this sound like so much BS???!!! She made it sound as if I wanted to be charged more for fees. She made it sound like I should have know the fees were negotiable all along and should have complained. The fact that I do more than $1million in PayPal business never suggested to this 'dedicated' account representative that maybe I should be alerted to the discounted fee structure?
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