PayPal Community

I received an item damaged, seller agreed to cover repairs. Sent receipt for repairs, then no com's from seller. I raised a case and asked to keep item with £15 cost of repairs.  I have since repaired the item, PayPal now tells me to return the item. For a full refund, this is not what I wanted. Seller has ignored all com's. What do I do ? Tried phoning help line, went around in circles. Please help. ... View more

If Paypal know they have problems with duplicate payments taken they should be doing more than ignoring us.   If this was a real high street bank with a queue of complainers they would have to do something.   As this is electronic world they get away with trotting out the same drivel.   Its not our fault that some update was not tested and has messed up.   5 days to get money back that that has left my bank account already is wrong.   Then another 5 days to transfer it back after then is bad business.   Some financial ombudsman needs to get involved.   We can not afford to have the money gone without redress.   Own up paypal and get us sorted out - have the conscience to do the right thing ... View more