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since ‎Nov-22-2012
ForestFarm
ForestFarm
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Unable to view custom field responses

by ForestFarm in Selling on your website
‎Nov-22-2012 08:46 AM
‎Nov-22-2012 08:46 AM
I've just discovered we've not received the email notifications for our last 5 subscribers. We have 2 custom fields with our SUBSCRIBE button on our website this is so the customer can tell us if they wish to have our newsletter sent in hard copy or emailed in pdf etc.   Previously I've been able to log in to paypal and see this information for each transaction. Now though it's either gone or it's been moved as the only information I can see is the name, address and amount. Even if the subscriber does not select an answer to the 2 questions, it will default so we always get an answer come through.   Our site is www.forestfarm.org.uk and there is a subscription button at the bottom of the page. Can someone tell me how I can see this information so that we know what our customers have selected again?   Thanks   Matt ... View more

Re: Not receiving e mail notifications of payment

by ForestFarm in Archive
‎Nov-22-2012 08:26 AM
1 Kudo
‎Nov-22-2012 08:26 AM
1 Kudo
We have also experienced this.   It's not an email/spam related problem as we're getting other emails to the same address, but we're not getting payment notifications and have missed the last 5 new subscribers. We are receiving emails from paypal because we had a dispute open until today and we were getting the notification emails for that.   Whats going on paypal? ... View more
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