PayPal Community

Dear Paula,   Thanks for your response.   Can you please provide me with the appropriate contact details and the name of the senior person at PayPal that handles these matters. I look forward to hearing from you shortly.   Sincerely,   docpye ... View more

Dear Paula,   I am in receipt of your response, which is obviously a 'canned' one. You have failed to address my concerns. I would ask that you please carefully re-read my questions and respond to each.   (1) You claim that you are forced to collect my confidential and personal information at the bequest of a 'financial regulator'. Please specify the name and contact details of this regulator. As far as I am aware, the FSA which governs UK financial activity does not require the disclosure of such confidential and personal information. Hence, it would appear that you are making deliberately misleading statements.   (2) You claim that my confidential and personal information will be held by PayPal in a secure location. Given that PayPal works out of the US and in that locale they are not required to comply with the UK's Data Protection Act, I would ask that you please detail how exactly my data will be 'held' by PayPal and who specifically (names and positions) will have access to it? Further, what assurances do I have that my confidential and personal information will not be disclosed to any other party? Again, details are required.   (3) You have failed to address the central point of on what legal grounds you are demanding I send you my confidential and personal information? You have mentioned a 'regulator' but failed to identify the jurisdiction of compliance. You are once again asked to specify under what UK law(s) you are demanding that I surrender my confidential and personal information to your company? Further, on what specifc basis of the UK's HRA, and the European Human Rights Act, you demand that I surrender such confidential and personal information to your firm?    (4) You are requested to identify the name and contact details of the PayPal executive in charge of this matter, as I wish to write to them directly (hence, their e-mail is also needed).   Please note that I may have additional questions.   I also reserve the right to file a complaint with the appropriate financial regulator against your firm over your unwarranted demands that I surrender to you my confidential and personal information. Further, any actions by your firm to withhold and/or encumber my funds held in your trust will be met with appropriate action.   In closing, having been with eBay and PayPal for many years now I find your demands that I surrender to your firm my confidential and personal information to be completely unacceptable. I most definitely will not be providing you electronic copies of said materials, if at all, as I am not prepared to trust that you will keep them safe and/or will not disclose them without my express written consent to unauthorized parties. eBay and PayPal have been increasing their fees for some time now, to the point that I really no longer want to do business with either. This latest demand coupled with PayPal's failure to address my concerns is just too much.   I await your detailed responses to each of the above points as well as those contained in my previous correspondence. PayPal's mishandling of this matter is causing me detriment, including to my health, and I hold PayPal legally liable for damages.   Sincerely,   docpye ... View more

This is the page I get from PayPal when I seek to raise my limit:   Please send us additional information We need more information. To help us confirm your personal details, we need you to upload or fax some documents to us. We'll review these documents and contact you if we require additional information. Send proof of your identity Please send us a copy of oneof the following documents: Passport Driving license National identity card Any official government issued ID (issued by the Army, Police or Diplomatic forces) Change my name Important: The document you provide must be a valid photo ID and it must be current with a visible date of issue. The copy must be complete and all information on it fully legible. Send proof of your address Please send us a copy of oneof the following documents: Utility bill or mobile phone bill A recent bank, building society or credit card statement Council tax statement (valid for the current year) Inland Revenue Tax Assessment or Notice of Coding for the current tax year Change my address Important: The document you provide must be dated within the last twelve months, and must show the same name and address as the one on your PayPal account. How to Upload or Fax Your Documents To upload a document, please scan and save it as a GIF, JPG or PNG or PDF. If you prefer to fax your documents, please print the fax cover sheet and include it with your documents to avoid any delays. Fax your documents to 08707 303 194 ... View more

Hello,   I have just logged into my account and had the same crap message...and when I followed the directions I was told that I had to provide PayPal with all sorts of documentation. No way!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PayPal has no legal right to a passport and/or any other documentation requested. I must insist that PayPal states on exactly which specific legal grounds they are entitled to this material. Moreover, I expect to receive a detailed explanation from PayPal over their threat to hold my money (essentially steal it frmo me) if I do not comply on or before their arbitrary deadline.   Please note that I have followed the advice on lifting my limit and completed more info about myself (which quite frankly I feel uncomfortable doing with any organization). Yet, PayPal now insists I fax/mail them documentation. This is clearly a violation of my rights, including those set forth in the HRA. So I would greatly appreciate a detailed response (not some canned dribble) from PayPal over these issues.   Sincerely,   docpye.         ... View more