@kernowlass wrote: You obviously have not read the emails sent by paypal as since JUNE 2014 you now have 180 days to open a dispute (same as a credit card), if you have a U.K paypal account. I'm not sure when the dispute time limits changed, at least in Oz, but today I read the policy on PayPal site, which states: 'You can open a dispute if the following conditions are met: You never received your item, or if the item is significantly not as described, and It has been less than 180 days since the payment was made. Before you open a dispute, we recommend you contact the seller directly and try to resolve the issue. This is often faster and less contentious than filing a dispute. Note: Starting from November 18, 2014, we're extending the timeframe to open a dispute from 45 days to 180 days. If you've made the transaction before November 18, 2014, you'll still need to open a dispute within 45 days from the transaction date.' I wasn't sure if this applied to me in Oz, so I tested this out by starting a to raise dispute on an item I purchased back in late July 2015. This was about 113 days ago. The process seemed to be working OK, although I didn't submit the dispute because I was just testing it. So it seems that the policy, at least here in Oz, has changed. I was thinking 180 days was a bit too long, but only last week I received a low cost item from China after being lost in the mail for over 95 days and that I had already received a refund for. I checked the postage date and it appeared to have been posted within a few days of ordering. This was probably an extreme example of postage times, but it does show that there was a need to change the policy. I'm glad some common sence has been applied. Thanks kernowlass for hilighting the policy change. It was probably embeded in one of those EULA encyclopedias that everyone deletes. P.S. if anyone is wondering, yes I did contact the seller about the refund, and have subsequently re-paid for the item. Although that's a whole other topic.
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